AI Customer Support for Ecommerce
which customer service tool automates "where is my order" questions
What ChatGPT and Perplexity actually recommended when asked this, three times each, on 16 October 2026. Results are shown per engine because the two do not agree.
ChatGPT
All figures measured.
| # | Product | Recommended in |
|---|---|---|
| 1 | Convi | 3 of 3 |
| 2 | WISMO | 3 of 3 |
| 3 | Zenkraft for Agentforce | 3 of 3 |
| 4 | Order Tracker | 2 of 3 |
| 5 | Trexa | 2 of 3 |
| 6 | parcelLab | 1 of 3 |
| 7 | Zipchat | 1 of 3 |
Scanned 16 October 2026. 3 samples from ChatGPT, round 10. 7 products recommended. Methodology v2026-09-29.1.
Perplexity
All figures measured.
| # | Product | Recommended in |
|---|---|---|
| 1 | eDesk | 2 of 3 |
| 2 | Gorgias | 2 of 3 |
| 3 | Intercom Fin | 2 of 3 |
| 4 | Chatbase (AI order‑tracking agent for Shopify) | 1 of 3 |
| 5 | ChatBot.com | 1 of 3 |
| 6 | eDesk (Ava AI Agent) | 1 of 3 |
| 7 | Fin AI (Fin for Ecommerce) | 1 of 3 |
| 8 | Gorgias (AI Agent + Automation Add‑on) | 1 of 3 |
| 9 | Helpshift | 1 of 3 |
| 10 | Kustomer | 1 of 3 |
| 11 | Macha | 1 of 3 |
| 12 | Shopify's own AI chatbots (Shopify Inbox / Messaging) | 1 of 3 |
| 13 | Yuma AI | 1 of 3 |
Scanned 16 October 2026. 3 samples from Perplexity, round 10. 13 products recommended. Methodology v2026-09-29.1.
Counts, not percentages: with three samples a percentage would imply a precision the sample size cannot carry. “2 of 3” means the assistant recommended that product in two of its three answers to this question.
Sources the assistants cited
- gorgias.com 6
- edesk.com 3
- apps.shopify.com 2
- fin.ai 2
- kustomer.com 2
- shopify.com 2
- appexchange.salesforce.com 1
- zenkraft.com 1
- wismo-app.com 1
- trywismo.co 1
- zipchat.ai 1
- conviapp.com 1
Scanned 16 October 2026. 6 samples across ChatGPT and Perplexity, round 10. Methodology v2026-09-29.1.